Returns & exchange

We want you to love every piece you buy from us. If something is not right, tell us within 3 days of delivery and we will help you exchange or return it.

Exchanges

You can exchange a piece for another size, colour or design within 3 days of receiving it. It must be unworn, in its original packaging and with its gift bag. If the new piece costs more, you pay the difference; if it costs less, we give you the difference as store credit.

Returns

Changed your mind? Return an unworn piece in its original packaging within 3 days of delivery. Once it reaches us and we have checked it, we refund the price of the piece.

What we cannot take back

• Earrings, for hygiene reasons (unless they arrive damaged).
• Pieces that have been worn, adjusted, scratched or damaged after delivery.
• Pieces bought on final sale.

Damaged or wrong piece?

Message us on WhatsApp within 24 hours of delivery with a photo of the piece and the packaging. We will replace it free of charge, delivery included.

How to start a return or exchange

1. Message us on WhatsApp with your order number.
2. Tell us which piece you want to return or exchange, and why.
3. We arrange the pickup and confirm the next steps with you.

Delivery fees are not refundable, except when the mistake was ours.