Frequently asked questions

Everything you usually ask us, in one place. Can't find your answer? Message us on WhatsApp.

What are your pieces made of?

We work with three materials, and every product page says which one a piece is made of:

• Stainless Steel: strong, everyday metal that resists rust and is gentle on most skin.
• 925 Sterling Silver: 92.5% pure silver, the standard for fine silver jewellery.
• 18K Gold-Plated: a layer of 18-karat gold over a base metal, for the look of gold at a softer price.

How do I take care of my jewellery?

Put your jewellery on last and take it off first. Keep it away from perfume, creams, chlorine and sea water, and take it off before showering, swimming, sleeping or sport. Wipe it with a soft dry cloth after wearing and keep each piece in its own pouch. Sterling silver can darken naturally over time: a silver polishing cloth brings the shine back. Gold plating lasts longer when it stays dry.

How do I find my ring or bracelet size?

Measure a ring that already fits you (the inside diameter), or wrap a thin strip of paper around your finger or wrist and measure its length. Send us the measurement on WhatsApp and we will tell you which size to choose.

How do I pay?

We offer cash on delivery everywhere in Lebanon: you pay the courier when your order arrives.

Can I order on WhatsApp?

Yes. Send us a screenshot or the name of the piece and we will take your order. When you check out on the website, your order is also sent to us on WhatsApp so we can confirm it with you.

How long does delivery take?

Usually 1 to 2 working days in Beirut and 2 to 4 working days for the rest of Lebanon. Fees and details are on our Shipping information page.

How can I track my order?

After you order, you get a tracking link on the order confirmation page and in our WhatsApp message. Open it any time to follow your order, no account needed. Lost the link? Message us with your order number and we will send it again.

Can I return or exchange a piece?

Yes, within 3 days of delivery for unworn pieces in their original packaging. Read the details on our Returns & exchange page.